Prevent Your Homeowner Roof or Siding . . . Claim From Getting Denied!

By Jay Walker  |   Submitted On August 17, 2013

There are times when it may seem that your homeowners insurance company is not handling your claim properly. You may think that your claims adjustor is investigating your claim in a biased manner. It may appear that your insurance company made their decision about your claim before your home was ever even inspected. Well, the sad truth is that you might be right. Most of the time you are.

Insurance companies are in business. They are in business to make money, and increase profits. Paying claims does not help with increasing profits. If paying claims threatens an insurance company’s business viability, they may start handling claims with bias  which means that  they are stacking the deck against you.

One way they do that, is t they divert your attention away from the real problem. Such, as they may say, that you do not have any damage to your roof or siding but, they come back with I saw a little damage on your awnings, or gutters, and they say that they will get those up to snuff for you, so as not to alienate you from their company, and that makes you think that they are nice people , which totally took you away, from the real problem, which would have cost them, ten times more, thus costing you, and saving them thousands.

They are great with slight of hand, just like magicians, as it is an allusion, that they were really helping you at all!

Some homeowners have had terrible experiences with their legitimate homeowners claim. They are treated rudely from the very beginning of the claims process, as soon as they submit their claim. They may be made to feel as if they are somehow doing something wrong. The tone of the insurance claims receptionist can be far from polite, to say the least. ( Remember your agent loses some of his bonus at the end of the year if he has too many claims)

And then the adjustor calls you and asks you several questions, giving little or no response to your answers. His questions may seem to be leading or insinuating. He may try to verbally bully you and you may feel as if you are being interrogated.

Next, the adjustor inspects for the damages. But, first, an appointment for the inspection must be set. Sometimes, the adjustor will go out of his way to “fake you out” about the time frame of the inspection. He may tell you one time while planning to be there earlier. Or he may try to schedule an appointment with you for the same day that he first contacts you, claiming that he can’t do it any other time or stressing how “busy” he is.

This is all an effort to inspect for the damages while no one is present, or catching you, the homeowner, off guard. The inspection itself may seem like little more than a dog and pony show with the adjustor obviously simply going through the motions and performing a less than thorough inspection.

During the inspection, the adjustor, who once was so inquisitive about your claim over the phone, suddenly doesn’t have any questions for you. He wants to know as little as possible about your damage situation and if he asks you questions, it may only be in an attempt to steer the focus from what actually matters bout your claim.

Questions like, “Why didn’t you report this claim sooner?” or “What is this OTHER damage from?” are among some of the common questions you might hear from an adjustor during a biased inspection. The only two things that truly matter about your homeowner claim is (1) if you have damage and (2) if that damaged is covered. Damage unrelated to your claim that you did not submit a claim for and the exact nature of your submitting of the claim are merely distractions.

Another strategy that insurance companies use is dragging the claims process out. They may voluntarily send several different inspectors before rendering a decision. This way, they can claim that they thoroughly inspected it and they can try to sell you on the idea that their decision is final. They try to ware you down over time with hopes that you will get so frustrated that you will simply give up.

Their final decision will either be a complete denial or something similar and though the insurance company may never have overtly broken the law, it would seem that the final decision regarding your claim was an inevitability, a foregone conclusion. And when this is the case, it is not fair, not right and, if nothing else, unethical.

As the homeowner, you are left with unrepaired damage and with what may seem like limited options at your disposal. In actuality, however, you can take your claim to the highest levels of the court systems. You can submit for re-inspections to your insurance company and make sure that you tell them that you do not pan on going away until you are satisfied that your claim has been handled and decided properly and fairly.

If your insurance company refuses to honer any more re-inspection requests, you can take your claim to appraisal. There may be a small upfront fee for this, but appraisal is a state mandated process where an agreement must be reached and is basically final.

Writing a letter to your insurance company can be powerful as well. You may not think that they will take your letter seriously, but a letter is a physical, verifiable piece of evidence. Send it certified and state your case concisely. Make sure you focus your letter on the transpirings of your claim (a documentation of how things occurred), and the damage that your house has suffered.

Don’t reference your neighbor’s claims or other unrelated items. Also, don’t concentrate much on the fact that you think you were treated rudely. Again, make your argument about the damage. The damage and whatever storm or other sudden event that caused it is what our claim decision should be based on.

Because of potential negative homeowner claims situations, it is recommended that you use an experienced restoration contractor. You may want to contact such a contractor before you submit your claim. This way, you can get educated about your situation and your damage and what it will take to repair the damage.

Plus, your restoration specialist can meet with your claims adjustor and provide an appropriate estimate for the repairs. Having a knowledgeable contractor on your side can make a huge difference in your final claim outcome. An insurance company may try to dupe you but probably not you and a qualified contractor that is familiar with the claims process.

[] is the National Insurance Restoration Contractors Listing. We bring together insurance restoration contractors and homeowners in need of their services.

If you are a homeowner that has sustained recent storm damage or you are a contractor that performs high quality insurance restoration work, may be of service to you.

Our blog may be helpful and informative to homeowners, contractors and everyday people. Visit this blog at

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